spencerm
e38841918d
- _status_choices no longer caches failures: a transient /ticket_form_fields error used to cache [] forever, silently degrading unresolved=True to an unfiltered listing (including Resolved/Closed) until container restart. unresolved=True and list_ticket_statuses now return an explicit error when the status list can't be fetched instead of degrading silently. - All API calls (server and skill helper) now use a 30s timeout with a clean error, so a hung connection can't block a tool call indefinitely. - _coerce_status falls back to the instance's live status list, so custom names like "Working" coerce to their id instead of 400ing at the API. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
freshservice-claude
A Claude skill for working with Freshservice ITSM from chat / Cowork — view, create, update, reply to, and triage tickets; look up and update assets/CMDB; find agents, requesters, groups, and departments; and manage changes, problems, and releases via the Freshservice REST API v2.
Layout
| File | Purpose |
|---|---|
SKILL.md |
Skill entry point — setup, common commands, guardrails |
reference.md |
Endpoints, status/priority codes, filter-query syntax |
scripts/fs.py |
Stdlib-only API helper (auth, URL building, paging, errors) |
Install
Copy the skill into your Claude skills directory:
cp -R . ~/.claude/skills/freshservice
Configure credentials
mkdir -p ~/.freshservice
cat > ~/.freshservice/credentials <<'EOF'
FRESHSERVICE_DOMAIN=yourcompany
FRESHSERVICE_API_KEY=your_api_key
EOF
chmod 600 ~/.freshservice/credentials
python3 ~/.claude/skills/freshservice/scripts/fs.py check
The API key is in Freshservice → profile picture → Profile settings → API key.
FRESHSERVICE_DOMAIN accepts the subdomain (yourcompany) or the full host.
Environment variables of the same name override the file.
Usage
The skill activates when you mention Freshservice or a ticket/asset/change in chat. Under the hood it calls:
python3 scripts/fs.py request <METHOD> <PATH> [--param KEY=VALUE ...] [--data '<JSON>']
See SKILL.md and reference.md for details.