spencerm e38841918d Fix status-cache poisoning, add HTTP timeouts, coerce custom status names ...

- _status_choices no longer caches failures: a transient /ticket_form_fields
  error used to cache [] forever, silently degrading unresolved=True to an
  unfiltered listing (including Resolved/Closed) until container restart.
  unresolved=True and list_ticket_statuses now return an explicit error when
  the status list can't be fetched instead of degrading silently.
- All API calls (server and skill helper) now use a 30s timeout with a clean
  error, so a hung connection can't block a tool call indefinitely.
- _coerce_status falls back to the instance's live status list, so custom
  names like "Working" coerce to their id instead of 400ing at the API.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>

2026-07-08 10:38:56 -06:00

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