forked from spencerm/freshservice-claude
list_tickets struggled to express 'assigned to me and not resolved/closed'. Document that assignee filtering uses the numeric agent_id (resolve from email via list_agents first) and that open statuses must be enumerated as (status:2 OR status:3) since there's no negation. Add workspace_id passthrough for multi-workspace accounts. Mirror the guidance in the skill reference. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
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16 KiB