Files
freshservice-claude/mcp-server/server.py
spencerm 61c0b39e06 Improve ticket-filter guidance: agent_id lookup, status OR, workspace_id
list_tickets struggled to express 'assigned to me and not resolved/closed'.
Document that assignee filtering uses the numeric agent_id (resolve from email
via list_agents first) and that open statuses must be enumerated as
(status:2 OR status:3) since there's no negation. Add workspace_id passthrough
for multi-workspace accounts. Mirror the guidance in the skill reference.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
2026-06-16 21:28:36 -06:00

16 KiB