spencerm
0b6747812f
The pesco instance defines 13 ticket statuses, not the 4 defaults, so a (status:2 OR status:3) 'open tickets' filter silently dropped Working, Scheduled, Waiting*, Pending Approval, etc. — undercounting 24 open tickets as 1. Add a status helper that reads the status field from /ticket_form_fields and treats only ids 4/5 (and closed/resolved-labelled) as terminal. Expose list_ticket_statuses() and a list_tickets(unresolved=True) shortcut that builds the full non-terminal status clause automatically. Document the gotcha in the skill reference. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Freshservice MCP server (for Cowork / Claude Desktop)
Cowork runs the agent inside an isolated VM, so a locally-installed skill
can't see your credentials or reach your Freshservice host. This MCP server
runs as a container on the LAN box (192.168.101.12) — outside the VM — and
Claude Desktop connects to it through mcp-remote, exactly like the existing
sharepoint-lists server. Credentials and network both live on the LAN box.
(The skill in the parent directory remains the right tool for the Claude Code CLI, which is not sandboxed.)
Deploy on 192.168.101.12
# on the LAN box, in this directory
cp .env.example .env
# edit .env: FRESHSERVICE_DOMAIN, FRESHSERVICE_API_KEY, MCP_AUTH_TOKEN
# token: openssl rand -hex 32
docker compose up -d --build
docker compose logs -f # confirm it started on :3838 inside the container
The container listens on container port 3838, published to host port 3839
(3838 is used by sharepoint-lists). Adjust in docker-compose.yml if needed.
Verify
# from the LAN box or any host that can reach it:
curl -s -o /dev/null -w "%{http_code}\n" -X POST \
http://192.168.101.12:3839/mcp \
-H "Authorization: Bearer <MCP_AUTH_TOKEN>" \
-H "Content-Type: application/json" \
-H "Accept: application/json, text/event-stream" \
-d '{"jsonrpc":"2.0","id":1,"method":"initialize","params":{"protocolVersion":"2024-11-05","capabilities":{},"clientInfo":{"name":"t","version":"0"}}}'
# expect 200 (401 means bad/missing token)
Connect Claude Desktop
Add to ~/Library/Application Support/Claude/claude_desktop_config.json under
mcpServers (alongside sharepoint-lists):
"freshservice": {
"command": "/opt/homebrew/bin/npx",
"args": [
"-y", "mcp-remote",
"http://192.168.101.12:3839/mcp",
"--allow-http",
"--header", "Authorization:${MCP_AUTH_HEADER}"
],
"env": { "MCP_AUTH_HEADER": "Bearer <MCP_AUTH_TOKEN>" }
}
Restart Claude Desktop. The Freshservice tools then appear in chat and Cowork.
Tools
Tickets (list_tickets, get_ticket, create_ticket, update_ticket,
reply_ticket, add_note, list_ticket_conversations), assets
(search_assets, get_asset, update_asset), people (find_requester,
list_agents, list_groups, list_departments), change/problem/release
(list_changes, get_change, create_change, list_problems, get_problem,
list_releases, get_release), and freshservice_request for any other v2
endpoint.